FAQ

How do I schedule an appointment?
You can Book Online, or call 250-423-8215 or stop by the Front Desk at the King Fir Lodge at Timberline Lodges – 4559 Timberline Crescent, Fernie BC.

Are same day appointments available?
Yes, but you need to call to make same day appointments. Online bookings can be made up to 24 hours in advance. We highly recommend that you book your treatments well in advance to ensure you get the appointment time and therapist you wish.

Does my insurance plan cover my massage?
The majority of extended health care plans cover Registered Massage Therapy treatments, however only some policies cover treatment delivered by non-RMTs. At this time King Fir Spa does not have any Registered Massage Therapists available. Please check with your employer or insurer to determine the coverage you have as the conditions and extent of coverage depends on your individual insurance policy. Benefits vary and some plans require a doctor’s referral so please check with your insurance provider to find out what they require.

How can I get a gift certificate?
Gift Certificates are available at the Spa or online. We will give your loved one a memorable experience as your gift.

What is the Cancellation Policy?
All bookings must be guaranteed with a credit card or a pre-payment. Please arrive 15 minutes prior to your scheduled treatment. King Fir Spa & Wellness is located on Level 1 of King Fir Lodge at Timberline Lodges.

Should you need to cancel or re-schedule your treatment, please allow at least 24 hours notice. Cancellations made within 24 hours of the scheduled appointment time will incur a $50 fee. Should you miss your treatment, the full charge will apply. There is no charge if appointments are cancelled with more than 24 hours notice. You can call us or use our online booking system if you would like change or cancel you appointment.

Important Information
King Fir Spa & Wellness accepts VISA, Mastercard, Debit or cash.
For Facial treatments; please arrive make-up free.

Please do not shave your legs prior to a Salt/Sugar Scrub.

Intoxicated guests will not be served. They will be asked to reschedule their treatment for another time.